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Benefits Center (phone) Technology

Beneport’s Benefits Center (telephonic call center) utilizes the latest telephony technology to support telephonic enrollments including:

  • Unified communications-allows an individual to send a message on one medium and receive the same communication on another medium. For example, a Benefit Coach can receive a voicemail message from an employee and choose to access it through e-mail or a cell phone.
  • 50 onsite Benefit Coach (enroller) stations with offsite Benefit Coaches accessible for overflow

  • Capacity for up to 1,000 active or queued calls at any given time

  • Virtual Benefit Coach technology-an avatar or video coach assists with pre-communication, presenting the benefits, explaining the enrollment process, provide online enrollment support etc.

  • Digital recording systems-in Benefit Center (phone) enrollment, a voice recording takes the place of a signature on the application. Our voice recording technology is fully carrier and state compliant, gives us extensive reporting capability, full monitoring  capability for quality control (live and recorded calls), and provides searchable records of each phone enrollment meeting

  • Call routing capabilities

  • Co-browsing-Benefit Coaches in our Benefit Center also support online enrollment via our co-browsing feature. When an employee clicks on the link they will receive a message asking them to allow the Benefit Coach to view their screen. Once the employee accepts the co-browsing session, the Benefit Coach can view the employee’s screen and provide support via phone.

  • SAS 70 compliant data system

  • Microsoft Gold Certified technology consultant

Beneport Technology at Work for You!
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