Online Technology

More and more organizations are adding online benefit enrollment as a paperless self-service enrollment solution. Beneport fully supports this enrollment methodology with a variety of online enrollment platforms to enroll both voluntary and core benefits.

During an employee self-service online enrollment, our technology supports:

  • Updates to employee data

  • Review of the available voluntary benefits (and core benefits, if applicable)

  • Confirmation of benefit elections

Benefit Coaches in our Benefit Center also support online enrollment via our co-browsing feature. For example, when an employee clicks on the “Live Help” link they will receive a message asking them to allow the Benefit Coach to view their screen. Once the employee accepts the co-browsing session, the Benefit Coach can view the employee’s screen and provide support via phone. The Benefit Coach can help the employee with product questions, help them navigate through the enrollment process, and/or help them complete their enrollment

A successful benefit administration process depends on the efficient transfer of date between technology platforms. Beneport ensures that we upload all employee data through a secure process.

Both during and after enrollment, we produce reports to ensure all eligible employees participate in an online enrollment meeting and to tabulate results. These reports are shared with the client, broker/consultant. Our online enrollment technology produces many standard reports and, if desired, custom reports are available.

Post-enrollment data services include employee enrollment data return to the client’s HRIS/payroll systems and internal and third party data feeds to the various carriers. Again, we protect all employee data during this process

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